Privacy Policy

At VexoCloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video editor collaboration platform.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Profile information (avatar, bio, location)
• Authentication data
• Subscription status (free or premium)

Professional Information

We store the professional information you choose to share:

• Video editing skills and specializations
• Portfolio items and work samples
• Work experience and education
• Client reviews and ratings
• Verification status and badge information
• Job postings and project requirements

Platform Subscription Information

For premium subscriptions, we only collect subscription status and duration. Payment processing for platform subscriptions is handled externally through Buy Me A Coffee. We do not store payment details or process transactions between users.

Technical Information

We automatically collect certain information when you use our platform:

• IP address and browser type
• Device information and operating system
• Usage patterns, analytics, and feature usage
• Cookies and similar technologies
• Log data and error reports

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our collaboration services
• Create and manage your account and profile
• Match video editors with suitable job opportunities
• Manage platform subscription status
• Verify editor credentials and manage verified badge status
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Personalize and improve your platform experience
• Detect, investigate, and prevent fraudulent activities
• Develop new features and functionality for user needs

Important: We do not use your information to facilitate or process payments between users. All financial arrangements are handled directly between users outside our platform.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information in the following circumstances:

Profile Visibility

Your public profile information (name, portfolio, skills, reviews) is visible to other platform users to facilitate collaboration and hiring.

With Your Consent

We will share personal information with companies, organizations, or individuals when we have your consent to do so.

Service Providers

We employ third-party companies to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used.

No Payment Information Sharing

We do not share payment information because we do not collect or process payments between users. Platform subscription payments are handled externally.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If VexoCloud is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Protection

Security Measures

We implement security measures to protect your information:

• Data encryption in transit using SSL/TLS
• Encryption of data at rest using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Secure data centers with physical security controls

Portfolio Protection

We provide tools to help you manage your portfolio responsibly:

• Watermarking options for portfolio items
• Control over public visibility of your work
• Secure file storage for project materials

Financial Data Protection

Since we do not process payments between users, you avoid the risk of financial data exposure through our platform. We recommend using secure, established payment methods for transactions with other users.

Despite our safeguards, no system is completely secure. We cannot guarantee the absolute security of your information.

5. Data Processing Compliance

GDPR Compliance

For users in the European Economic Area, we process data in compliance with the General Data Protection Regulation (GDPR).

International Data Transfers

We use appropriate safeguards for international data transfers, including Standard Contractual Clauses where required.

6. Your Privacy Choices

Account Information

You can update your account information at any time by accessing your account settings.

Profile Visibility

You control what information is visible on your public profile through privacy settings.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

Marketing Communications

You may opt out of receiving promotional emails from VexoCloud by following the instructions in those emails.

Data Subject Rights

You have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.

7. Data Retention

We retain your personal information for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations.

Account data is retained according to your account status:

• Active accounts: Data is retained indefinitely
• Cancelled premium accounts: Data is retained for 30 days after cancellation
• Deleted accounts: Data is permanently deleted within 30 days

If you delete your account, we will permanently delete your personal information and portfolio data from our servers within 30 days, except for information we are required to retain for legal purposes.

8. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes, we will provide additional notice such as email notification or in-app alerts.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: vexocloud@yahoo.com

For data protection inquiries or to exercise your data subject rights, please include "Privacy Request" in your subject line.