Privacy Policy

1. Introduction

VexoCloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our team management software and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, password, and other registration details.
Profile Information: Information you add to your profile, such as your photo, job title, and contact information.
Content You Create: Teams, projects, tasks, issues, documents, messages, and other content you create or upload.
Payment Information: If you purchase a paid plan, we collect payment information through our third-party payment processors.
Communications: Information you provide when you contact our support team or communicate with us.

Information Collected Automatically

Usage Data: Information about how you use our Services, including features you use, time spent, and actions taken.
Device Information: Information about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
Log Data: Server logs that include your IP address, browser type, pages visited, and timestamps.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services.

Information from Third Parties

We may receive information about you from third parties, such as when you sign up using a third-party authentication service (like Google or Microsoft) or when your organization provides us with your information for team onboarding.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Services
To create and manage your account
To process your transactions and send related information
To send you technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and customer service requests
To communicate with you about products, services, offers, and events
To monitor and analyze trends, usage, and activities in connection with our Services
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To personalize your experience and deliver content and product features relevant to your interests
To comply with legal obligations and protect our rights and the rights of others

Legal Basis for Processing: Our legal basis for collecting and using your information depends on the specific context in which we collect it. We normally collect information only where we have your consent, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

4. Data Sharing & Disclosure

We may share your information in the following circumstances:

With Other Users

When you use our Services, certain information may be visible to other users in your teams and projects, such as your name, profile information, and content you create or share.

With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

International Transfers: Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your information. These measures include:

Encryption of data in transit using TLS/SSL
Encryption of data at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Regular security training for our staff

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information.
Restriction: You can request that we restrict the processing of your information.
Objection: You can object to our processing of your information.
Data Portability: You can request a copy of your information in a structured, machine-readable format.
Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

Account Settings

You can update your account information and preferences at any time by accessing your account settings within the Services.

Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

For more information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: vexocloud@yahoo.com

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